Privacy Policy of 55jogar

Introduction and Data Controller

This Privacy Policy describes how the 55jogar collects, uses, stores, shares, and protects the personal information of its players and site visitors. This document was prepared in compliance with the Brazilian General Data Protection Law (LGPD — Law No. 13.709/2018) and other applicable regulations in Brazil.

The 55jogar acts as the controller of personal data processed under this policy — meaning it determines the purposes and means by which data is handled. By creating an account, using any feature of the platform, or browsing the site, you agree to the practices described in this document.

If you have any questions about this policy or how your data is handled, please contact our team by email at suporte@55jogar.best or via the live chat available 24 hours a day on the website and app.

Personal Data We Collect

The 55jogar collects different categories of personal data depending on how you interact with the platform. Each category is detailed below:

The 55jogar does not collect data from sensitive categories such as racial origin, religious beliefs, health data, or biometrics, except where expressly required by law or regulation applicable to the betting market.

Purposes of Data Processing

The 55jogar uses your personal data exclusively for the following purposes, always on an appropriate legal basis as required by the LGPD:

• Service delivery: creating and managing your account, processing bets, deposits, and withdrawals via Pix, boleto, card, PicPay, Mercado Pago, and TED;
• Identity verification (KYC): confirmation that you are over 18 years of age and that the information provided is accurate, as required by applicable law;
• Fraud and money laundering prevention: monitoring of suspicious transactions, compliance with COAF regulations, and anti-money laundering legislation (Law No. 9,613/1998);
• Responsible Gaming: identification of at-risk behavior and application of limits and self-control tools as requested by the player or required by law;
• Communication: sending account notifications, transaction confirmations, security alerts, and, with your consent, personalized promotional communications;
• Platform improvement: aggregated and anonymized usage analysis to improve features, fix issues, and develop new functionalities;
• Legal obligations: compliance with court orders, requests from competent authorities, and other obligations set out in Brazilian law.

The 55jogar does not use your data for purposes other than those stated above without obtaining your prior consent or without another adequate legal basis. Under no circumstances are your personal data sold to third parties.

Legal Bases for Processing

Under the LGPD, all personal data processing must have a legal basis. The 55jogar bases its data processing activities on the following legal grounds:

• Contract performance: when processing is necessary to fulfill the service agreement entered into with you upon account creation — such as processing bets and payments;
• Compliance with a legal obligation: when we are required by law to process your data — such as in KYC identity verifications and financial transaction monitoring;
• Consent: when you explicitly authorize the processing of your data for specific purposes — such as receiving personalized marketing communications;
• Legitimate interest: when processing is necessary for legitimate purposes of the 55jogar that do not infringe your fundamental rights — such as security measures and fraud prevention;
• Protection of life and health: applicable in situations related to responsible gambling that may involve risk to the player's health.

Data Sharing with Third Parties

The 55jogar may share your data with the following categories of third parties, always with appropriate contractual safeguards proportional to the purpose:

• Payment processors: financial institutions and fintechs responsible for processing transactions via Pix, boleto bancário, credit and debit card, PicPay, Mercado Pago, and TED transfers — such as Nubank, Itaú, Bradesco, and Banco do Brasil;
• Identity verification (KYC) providers: companies specializing in document validation, anti-fraud, and biometric verification, under confidentiality agreements;
• Technology providers: companies that provide IT infrastructure, server hosting, and information security services — all operating under data protection agreements;
• Competent authorities: government, judicial, and regulatory authorities where there is a legal obligation, court order, or duly substantiated formal request;
• Auditors and consultants: when required for compliance audits, security purposes, or financial aspects of the platform, always under confidentiality agreements.

The 55jogar does not transfer personal data to countries that do not offer a level of protection equivalent to that required by the LGPD, except where permitted by the exceptions set out in the law itself — such as specific consent or compliance with a legal obligation.

Data Retention and Deletion

The 55jogar retains your personal data for as long as necessary for the purposes described in this policy, in compliance with mandatory legal retention periods. The criteria used to determine the retention period include:

• Active account data: retained for as long as your account remains active and for the period required to fulfill legal obligations after closure;
• Financial transaction data: retained for a minimum of 5 years following the transaction, as required by Brazilian tax and financial legislation;
• Support communication data: retained for up to 2 years after the closure of the interaction, for quality assurance and dispute resolution purposes;
• Browsing data and cookies: stored for the period configured in each cookie, generally between 30 days and 13 months;
• Identity verification (KYC) data: retained for the period required by anti-money laundering regulations, generally 5 years after account closure.

After the applicable retention periods expire, 55jogar proceeds with the secure deletion or irreversible anonymization of the data, ensuring that the individual can no longer be identified. You may request the deletion of your data at any time — subject to mandatory legal retention exceptions.

Your Rights as a Data Subject

The LGPD grants you, as the data subject whose personal data is processed by the 55jogar, the following rights — all exercisable free of charge by contacting our support team:

To exercise any of these rights, please contact our Data Protection Officer (DPO) at suporte@55jogar.best or via live chat. A 55jogar will respond to requests within 15 business days, in accordance with the deadlines established by the LGPD.

If you are not satisfied with the response from 55jogar or believe your rights have been violated, you may file a complaint with the Autoridade Nacional de Proteção de Dados (ANPD), the Brazilian authority responsible for enforcing the LGPD.

Information Security

The 55jogar applies strict technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or accidental or unlawful destruction. The key safeguards in place include:

• 256-bit SSL/TLS encryption on all communications between your device and the servers of 55jogar;
• Password storage using robust cryptographic hashing — never in plain text;
• Two-factor authentication (2FA) available and encouraged for all players;
• Role-based access control (RBAC) for internal data — each employee can only access the data required for their specific role;
• Continuous monitoring of suspicious activity across systems, with automatic alerts sent to the security team;
• Regular penetration testing and security audits by external specialists;
• Encrypted backups and a disaster recovery plan tested on a regular basis.

In the event of a security incident that may affect your data, 55jogar will notify the affected data subjects and the ANPD within the timeframes established by the LGPD, immediately taking the necessary steps to mitigate any harm.

Cookies and Tracking Technologies

The 55jogar uses cookies and similar technologies to ensure the platform works correctly, enhance the user experience, and analyze site usage. See the types of cookies we use:

You can manage and disable non-essential cookies in your browser settings or through the privacy preferences panel available on the 55jogar. Disabling certain cookies may affect the functionality of some parts of the platform.

Marketing Communications

Based on your consent, the 55jogar may send communications about promotions, bonuses, platform updates, and sporting events such as Copa do Brasil, Brasileirão, CBLOL, VCT Americas, and other covered tournaments. Communications are sent via email, SMS, in-app push notifications, and WhatsApp — only through the channels you have expressly authorized.

You can opt out of marketing communications at any time in two ways:

• Through the communication preferences panel in your account on 55jogar;
• By clicking the "Unsubscribe" link found in any promotional email you receive;
• By contacting support via chat or by email at suporte@55jogar.best.

Opting out of marketing communications does not affect the receipt of essential operational messages — such as transaction confirmations, security alerts, and account notifications. These communications are required for the provision of our service and will continue to be sent.

Minor's Privacy

The services of 55jogar are intended exclusively for users aged 18 and over. The platform does not knowingly collect, use, or disclose personal data from minors under 18 years of age.

During registration, we ask users to confirm they are 18 or older and carry out an identity verification process that includes checking their date of birth. If we determine that an account was created by a minor, the account will be immediately suspended, the data deleted, and any balance returned to the legal guardian following identity verification.

If you are a parent or guardian and believe your child has created an account on 55jogar, please contact our support team immediately at suporte@55jogar.best or via live chat. We will act promptly to resolve the matter.

Changes to This Policy

The 55jogar may update this Privacy Policy periodically to reflect changes in Brazilian legislation, our data processing practices, or our services. Any significant changes will be communicated at least 15 days in advance by email and through a prominent notice on the platform.

The most current version of this policy will always be available on this page, with the date of the last update shown at the top of the document. Continued use of the platform after changes take effect constitutes acceptance of the revised policy.

If you do not agree with the changes, you may close your account before the effective date of the updates, as described in the Terms and Conditions of the 55jogar. For questions about any version of this policy, our support team is available 24 hours a day.